Plan A Visit

Plan A Visit, Domestically or Internationally

Thank you for choosing Island Hospital for your healthcare needs. Island Hospital is dedicated to improving the health and well-being of our patients and we are all committed to providing you with high-quality care delivered in a safe, friendly and convenient manner.


Island Hospital is a world-class medical centre in Penang with more than 20 years of clinic experience diagnosing and treating patients. As a leading medical provider, Island Hospital is easily accessible, whether traveling internationally including Indonesia, Singapore, Thailand and China or locally from Kedah, Perak and Kuala Lumpur.

At Island Hospital, we take the effort to not only provide you with world-class medical treatment and procedures, but to ensure that you feel most at home and comfortable throughout your care with us.


While you or a loved one receives care at Island Hospital, our Patient Services team is available to make your visit as comfortable and as convenient as possible. Whether you need assistance navigating our facilities, finding out our visiting/clinic hours, or need financial counselling, we can help.

George Town, Penang

George Town, the capital city of Penang is home to a beautiful amalgamation of cuisine, culture and English and Asian architectural influence as a direct result of the intermingling of the many ethnicities and religions that arrived on the beachy shores of George Town.

Penang cuisine is famed for road-side stalls or better known as ‘hawker food’ that fares far more cheaper and easier to find as these hawker stalls are open during the day and night. Lonely Planet rated Penang as the top culinary destination in 2014.

The city has preserved remnants of cultural heritage such as the Peranakans whose architectural and cuisine influence is very much visible to this day. The historical core of this city has been debossed as a UNESCO World Heritage Site since 2009 and there are over 12,000 buildings that are composed of shophouses, churches, government offices and monuments.

Penang is the place to be and is complete with shopping malls, luxurious hotels, top tier healthcare, diverse cuisine and a preserved heritage and history to visit.


No. 308, Macalister Road,
10450 George Town,
Penang, Malaysia


Information and appointment
+604 238 3388

24-hour Emergency Hotline
+604 226 8527

Toll-free in Malaysia
1300 880 788

Toll-free in Indonesia
007 803 601 5248

Hospital and Clinic Operating Hours

To reduce waiting time, we encourage all our patients to make an appointment online.

Day Time
Monday - Friday 8:30am - 5:00pm
(Lunch hour: 1:00pm - 2:00pm)
Saturday 8:30am - 1:00pm
Closed On Sundays and all Malaysia & Penang Public Holiday

Accident & Emergency

Our Accident & Emergency Department is open 24 hours daily

Insurance Coverage


At Island Hospital, we give credence that world-class healthcare should be accessible to everyone. Prior to your visit at Island Hospital, we advise that you contact your insurance company to confirm the extent of your policy’s coverage. Please ensure that all insurance details provided are complete before submitting to the Hospital.

Visa for International Patient

Prior to entering Malaysia, if required, a foreign national must acquire a Visa – an endorsement in a passport or other recognised travel document of a foreign national, indicating that the holder has applied for permission to enter Malaysia and that permission has been granted.


All foreign nationals who require a Visa to enter Malaysia must apply and obtain a Visa in advance at any Malaysian Representative Office or Malaysian Embassy abroad, before entering Malaysia.


For short-term stays up to 30 days, the Malaysian government does not require most foreign nationals to acquire a Visa. However, depending on your country of origin, there may still be Visa requirements. It is best to check in your home country, before you travel.


Foreign nationals seeking medical treatment may apply for a Visa extension upon request to the Malaysian Immigration.


For more information, visit:

Official Portal of the Department of Immigration Malaysia

Currency Rates

Island Hospital’s International Patient Services team provides exemplary care catered to your unique needs and culture.


For more information on the currency rates, please contact Island Hospital at +604 2383 388 or

Pick-up Service

Upon arrival at Penang International Airport, enjoy an effortless transfer to Island Hospital.
Relax after your flight – No more waiting in line for a taxi
Totally hassle-free – You will be greeted by our Customer Service personnel at the airport arrival hall and shown to the
Island Hospital shuttle
Peace of mind – Guaranteed pickup at the scheduled pick-up time


Shuttle times
Airport Pick-up service is provided daily (including all Penang and Malaysia Public Holidays) on all arriving flights to Penang.


Terms & Conditions

  • This service is complimentary to all of our international patients.
  • One patient is allowed a maximum of one accompanying companion and one piece of luggage only.
  • Bookings must be made at least 48 working hours prior to arrival.


Meeting point is at the “MHTC Concierge & Lounge” (located on the left side of the International Arrival Hall). The shuttle will depart according to the schedule. Missed pick-ups will need to make own transport arrangement.


Booking Hotline:

Mondays to Fridays  8:30am to 4:00pm*
Saturdays  8:30am to12:00pm

Not available on Sundays and Penang & Malaysia Public Holidays
*Malaysia Time Zone GMT+8


Patients will be informed of their confirmed pick-up booking within 36 hours. For bookings made after cut-off time, confirmation will be sent the following working day.


Contact us for bookings

If you are unable to find the answers you are looking for, please contact us at and we will be more than happy to assist.