Clinical Indicators

Indicators MSQH Targets 2023
Q1 Q2 Q3
Incidence Rate Surgical Site Infection <2% <0% <0% <0%
Percentage of incidence Rate of
Healthcare Associated Infections (HAI)
<5% <0% <0% <0%
Rate of Carbapenam-Resistant
Enterobacteriaceae (CRE) Infection
<0.1% <0% <0% <0%

Island Hospital is dedicated to enhancing the quality and safety of patient care
through continuous improvement efforts. Emphasizing the importance of infection
control as a crucial aspect of healthcare operations, the institution has successfully
maintained a record of zero acquired infections in 2023.

Indicators MSQH Targets 2023
Q1 Q2 Q3
Waiting time relative to triage category :
Malaysian Triage Category (MTC) Red seen
immediately
100% 100% 100% 100%
Waiting time relative to triage category :
Malaysian Triage Category (MTC) Yellow
seen within 30 minutes
>85% 100% 99% 100%
Waiting time relative to triage category :
Malaysian Triage Category (MTC) Green
seen within 90 minutes
>70% 100% 100% 100%

In 2023, the emphasis on prompt assessment and treatment of emergency patients
was vital for preserving lives, preventing complications, and enhancing overall
outcomes. This necessitated a collaborative effort among healthcare
professionals, emergency services, and medical facilities to ensure
swift and necessary care for all types of patients.

Indicators MSQH Targets 2023
Q1 Q2 Q3
Major Complication Rate during Diagnostic
Coronary Angiogram (Death, Acute
Myocardial Infarction, Stroke)
<1% <0% <0% <0%
Major Complication Rates during
Percutaneous Coronary Intervention
(Death, Acute Myocardial Infarction, Stroke)
<1% <0% <0% <0%
Percutaneous Coronary Intervention (PCI)
within 90 minutes after hospital arrival
“Door to Balloon”
>90% >100% >100% >100%

Island Hospital prioritizes ongoing improvement in patient care quality and safety,
focusing on the Heart Centre. By benchmarking cardiac indicators and adopting
best practices, the hospital ensures patient safety and continually enhances
cardiac services through regular monitoring and evaluation.