1. To be treated with dignity, compassion and respect.
2. To participate in decisions involving patients’ medical condition.
3. To receive information and explanation about patient’s medical condition.
4. To know the names and roles of patients’ healthcare providers.
5. To be accorded confidentiality & privacy of patients’ medical records.
6. To be informed of the mechanism to voice their grievances.
7. To receive financial counseling & estimation of bills.
8. To be informed of relevant hospital rules.
9. To have the need for values, beliefs & religion to be given due consideration and attention.
10. To be accorded privacy during clinical review, examination, procedure and treatment.

In Island Hospital Penang, the care of each and every patient is of utmost important to us.
We strive to provide considerate and respectful care.
We respect the rights of all our patients.
In return we ask that you cooperate with us and help us to help you.

In ensuring our patients receive the best possible person-centric health care services
at our hospital, in return for receiving medical care and attention, the patient is expected
do their best to meet the following responsibilities during their stay at the hospital or during
their visit at the clinic.

1. Cooperate with healthcare provider to manage his / her health.
2. Provide complete and accurate information about his / her health which the
   healthcare provider may require, so as to assist accurate medical intervention including
   simultaneous consultations (if any) with other healthcare professionals or provider of
   traditional or complementary medicine.
3. Ensure that he / she understands the procedures and explanations given by the doctor.
4. Accept all the consequences of the decisions made by themselves or their appointed nominees.
5. Accept the responsibility of settling all costs incurred promptly.
6. Not to misuse healthcare facilities.
7. Conduct himself / herself so as not to interfere with the well-being and rights of
   fellow patients and hospital staff.
8. Accept preventive measures sanctioned by the Laws of Malaysia.