Pre-admission

If your consultant recommends for you to be admitted for further treatment, you can discuss any concerns you may have with them first. Once you give your consent to be admitted, your consultant will initiate the admission process and you can proceed to the Admission Counter.

If you are making preparations for your admission and need to obtain a guarantee letter from your company or insurance provider; a date of admission will be arranged by your consultant so you can do the necessary before being admitted.

Should you choose to proceed as a self-payer, you can register at the Admission Counter after your consultation.

Before admission, you may want to prepare:
• Your Medical History
• A detailed list of all medications being taken
• Your proof of identification

Admission Process

When you register at the Admission Counter, our staff will need to know your mode of payment — self-pay, corporate guarantee letter or via insurance.

The following is a guide to some items which you need to prepare for the admission process.

Self Payment

• Proof of identification - NRIC / passport
• A deposit (amount varies according to procedure

Corporate Guarantee Letter/Insurance:

• Proof of identification - NRIC / passport
• A guarantee letter from your company or insurance provider
• Medical Card

Medical Cards We Accept

At Island Hospital, we accept medical cards from all major insurance providers, including (but not limited to) the following:

Cases that have yet to be approved by Insurance Provider

For cases that have yet to be approved by the insurance provider, our staff will contact your insurance provider to follow-up on the approval of your case. This process may take 1 to 2 hours, so you can choose to either:

• Pay a deposit first and proceed with admission or,
• Wait for your case to be approved before proceeding with admission

If you choose to wait, our staff will call you to inform you that your case has been approved.

Admission of children under 12 years old

For children under 12 years old, one of the following is required for registration:

• Birth certificate
• MyKid card

Discharge Process

Once treatment has progressed and you are deemed fit to discharge, your consultant will inform the ward nurses to proceed with your discharge order. After the discharge order is given, the ward nurses will notify the Inpatient Cashier Counter to process your final bill. Our ward nurses will inform you once your final bill is ready, and you can proceed to the Inpatient Cashier Counter located at the ground floor to settle the bill. If you have been prescribed any medication to take home, our staff at the Inpatient Cashier Counter will provide a Take Home Medication slip.

For cases covered by corporate guarantee letters and insurance, our staff will request for the Final Guarantee Letter (FGL) from your company / insurance provider once the final bill is processed. You will need to wait for your company / insurance provider to process the FGL and send it to us before you can settle the final bill. Our staff will call you once the FGL is received.

Financial Counselling

If you have any concerns regarding the cost of treatment or hospital charges, you can request for financial counselling from our staff. Our team will be able to provide you an estimate of the cost and help you make well-informed decisions for your treatment.

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