24 Mar A Guide to Medical Tourism at Island Hospital

Posted at 08:27h in Blog, English by tzexian [social_share]

A Guide to Medical Tourism at Island Hospital

By Island Hospital | March 24, 2025 2:00:00 PM

At Island Hospital, we make medical travel simple and stress-free.

Our dedicated medical tourism services ensure international patients receive top-quality care with seamless coordination — from travel arrangements to accommodation and personalized medical support.

As Malaysia’s Flagship Medical Tourism Hospital, we are recognized for our excellence in patient care, advanced medical technology, and commitment to delivering world-class treatment.

With our strategic expansion, Island Medical City, we’re enhancing our capacity with more beds and a specialized medical tourism-focused hotel. Our goal? To provide world-class healthcare with comfort and convenience at the heart of your experience.

Explore Island Hospital’s Specialties.

Your Medical Journey: A Step-by-Step Guide

1. Pre-Admission: Getting Ready

Once your consultant recommends admission, you’ll discuss any concerns before giving your consent. The consultant will then initiate the admission process, and you can proceed to the Admission Counter.

If you’re using insurance or a corporate guarantee letter:

Before traveling, check with your insurance company/ insurance agent regarding your policy coverage and how it can be used.
Your consultant will arrange an admission date so you can obtain the necessary approval before your stay.

If you’re a self-paying patient:

Simply register at the Admission Counter after your consultation.

What to prepare:

Medical history
List of medications
Proof of identification (Passport)

2. Admission Process: What to Expect

At the Admission Counter, inform our staff of your payment method:

✔ Self-Pay

Passport
A deposit (amount varies by procedure)

✔ Corporate Guarantee Letter/Insurance

Passport
Guarantee letter from your employer or insurer
Medical card

Medical Cards Accepted

We work with all major insurance providers, including:

AIA, Allianz SE, AXA, Berjaya Sompo, eTiQa, Great Eastern, Hong Leong Assurance, Manulife, Prudential, and more.

Pending Insurance Approvals?

Pay a deposit to proceed with admission OR
Wait for Guarantee Letter (GL) approval — our staff will inform you once it’s confirmed.
Note: Approval timelines and terms depend on your insurance provider.

3. Discharge: Ready to Go Home

When your consultant clears you for discharge, the ward nurses will initiate the process:

The final bill is prepared — once ready, you’ll be notified to settle payment at the Inpatient Cashier Counter.
If you have take-home medication, our staff will provide a slip for collection.
For patients covered by insurance or corporate accounts, we will request the Final Guarantee Letter (FGL) from your provider.
- Please note: Issuance of the FGL may take some time.
- A deposit is required to proceed with discharge before the FGL is received.

Planning Your Visit to Island Hospital

A Premier Medical Tourism Destination

Located in Penang, Malaysia, Island Hospital offers world-class healthcare at affordable rates. Here’s how to plan a smooth and worry-free trip with our International Patient Services:

1. Schedule a Consultation

Book an appointment with your preferred specialist via our website, email, or Whatsapp us at International Patient Services 04-2383333.

2. Travel & Visa Arrangements

Malaysia offers medical visas for international patients who need extended stays due to medical conditions, with a formal request from the attending doctor.

For assistance and more information, please visit our International Patient Service Counter located on the Ground Floor of the Peel Wing.

Our team will be happy to support you with your visa-related needs.

3. Prepare Medical Documents & Cost Estimates

Bring all relevant medical records, test results, and doctor’s notes. You can also request a cost estimate for your procedure and check if your insurance covers international treatment.

4. Transport & Local Support

Island Hospital offers transport services for international patients, including airport pick-ups. Language assistance is also available for non-English-speaking patients.

5. Recovery & Follow-Ups

Depending on your treatment, you may need post-procedure care in Penang. You can recover in our hospital’s facilities or a nearby hotel. Don’t forget to schedule any necessary follow-ups before heading home!

Interested to know more? Discover our end-to-end services for international patients.

For further inquiries, appointments, or assistance, contact our International Patient Services (IPS) via Whatsapp at +604-238 3333.

At Island Hospital, we are committed to making your medical journey smooth, comfortable, and worry-free. Let us take care of you every step of the way!

Island Hospital

4.0

Based on 1214 reviews

review us on

Dy App

11:35 11 Mar 24

zara

19:45 09 Mar 24

came here all the way from indo to cure my tumorthe doctor and nurses is super nice and very informative, and imo the service is quite fastthe nurses inside the operating room and ward is also nice and helpfulthankyou so much Prof. Dr. Wong Twee Juat for your help, i’m very much healthy by now!oh and p.s every food in their canteen taste very good!

Wulan's Life

21:24 08 Mar 24

Private hospital in Penang

Man Mann

05:16 07 Mar 24

Cindy Priscilla

02:26 23 Feb 24

Had issues with the queue before, actually I don't mind but I'm so sorry once again to Island Hospital! Actually they really good doing their things! The information that they gave are really good. Got this compliments from them

Adhil Arshath

04:01 18 Jan 24

One of the most important and highly reputed hospital 🏥 in Penang Island and GEORGETOWN area which is situated on the city center connected with so many residential areas and commerical aspects nearby. Coming to the point and highlights of the hospital is 1.Service is Good enough but the waiting time of doctors appointment is to be taken longer and half of the day will be gone each time to Visit this place2. Such a spacious area of each floor to be separated with clear board signs to be reached easily to the place we have to go3. The most important and good thing is For the child care they allotted one full floor and set up with the children's playing area on the third floor to avoid the disappointment of waiting a long time to meet the doctor. Mrs. Jayanthi Carens looking for my wife which gives good 😊👍 kind of service on medication with each time clearly explanation of baby growth.4. Good Lab set-up with little fast service for blood test on time .5. Cafeterias are available at the ground floor with spacious seatings at the end of the hospital.6. Car Parkings are available separately for the Out patients on the separate parking 🅿️ building for four floors each time we can get easily to the car park but it's little congested during many cars inside. TNG wallet entry at the entrance and exit ,so better we carry the TNG Card each time whenever you visit the hospital.7. The biggest let down of this hospital is frustrated waiting time it kills the total day by waiting itself . So better you can go early to avoid long waiting times especially for the kid's doctor.8. Finally I wished to mention about the location situated of this hospital was fabulous 😍 and beautiful greenish natural surroundings of tree's atmosphere of hilly view.9.Over-all Good experiences with quite unhappy long waiting time .

Carolyn Ong

02:21 01 Nov 23

Very attentive staffs/ nurses in the I-Health clinic. The spacious and comfortable waiting area makes the waiting time very well pampered with attentive staffs handling the procedure step by step and keep our waiting time very minimal for the entire full package medical check up… they also try their best to assist the report to be ready within short period of time. last but not least is the attending staff - Ms Tan xxx Chan ( sorry can’t remember her full name) who attended my consultation for the check up package, additional service for helping me to do registrations for my other doctor follow up.. overall experience with Island Hospital health screening team is superb 👏👏👏